ZeroMiss is built and run by a small, hands-on team in Vancouver, BC — and that's a feature, not a footnote.
ZeroMiss is built and run by a small team based in Vancouver — no offshore support queue, no stock-photo "leadership page," no layers between you and the people who actually build the product. It started with hands-on experience in real-time voice infrastructure and SIP telephony — the unglamorous plumbing that decides whether a phone call sounds human or robotic. At some point it was obvious that this technology had become genuinely good — good enough to answer a real phone line for a real business, around the clock.
The question was: where do missed calls hurt the most? The answer kept coming back to clinics. A physio practice where every therapist is hands-on with a patient when the phone rings. A solo RMT who physically cannot answer mid-treatment. A dental office where the 9 PM cracked-tooth call books with whoever picks up. Industry data says roughly one in three clinic calls goes unanswered, and 78% of callers won't leave a voicemail. For a clinic, that's not an inconvenience — it's a new patient worth $900–1,500 walking to the competitor down the street.
Healthcare also raised the bar in a way we cared about. Shortcuts that might be fine for a generic answering bot aren't acceptable when the caller is a patient. So ZeroMiss was designed privacy-first from the start: the AI discloses itself on every call, keeps no audio by default, never trains on clinic data, stores data at rest in Canada, and never — under any circumstance — gives medical advice. Not because a regulator forced it, but because anything less felt wrong.
When you email support, a real person on our team answers — not a ticket queue. When you ask for a change to your AI's script, we ship it that week. Small and hands-on is the whole point.
ZeroMiss runs on real-time voice infrastructure we work with directly, with Canadian telephony routed through a Vancouver point of presence — not a white-labeled bot platform. When something needs fixing, the people fixing it built it.
Designed around PIPEDA, PHIPA and BC PIPA from day one: no audio retention by default, no training on your data, Canadian data residency at rest — and honest documentation of exactly how calls flow, for your Privacy Impact Assessment.
Physio, chiro, massage and RMT, dental, wellness — that's the whole focus. The AI knows what direct billing means, why Jane App matters, and when a call needs a human, because it wasn't built for everyone. It was built for you.
zeromiss.ca is our only website. We don't operate under any other domain or extension of this name. If you come across the ZeroMiss name elsewhere describing something different — a different country, a different currency, a different product — it isn't us, and we're not affiliated with it in any way.
No sales script. Tell us about your clinic and we'll tell you honestly whether ZeroMiss is a fit.