Built by One Engineer, For Your Clinic

ZeroMiss is built and run by a Vancouver engineer — no sales team, no offshore support queue, no stock-photo "leadership page." I spent years working hands-on with real-time voice infrastructure: LiveKit, SIP telephony, the unglamorous plumbing that decides whether a phone call sounds human or robotic. At some point it was obvious that this technology had become genuinely good — good enough to answer a real phone line for a real business, around the clock.

The question was: where do missed calls hurt the most? The answer kept coming back to clinics. A physio practice where every therapist is hands-on with a patient when the phone rings. A solo RMT who physically cannot answer mid-treatment. A dental office where the 9 PM cracked-tooth call books with whoever picks up. Industry data says roughly one in three clinic calls goes unanswered, and 78% of callers won't leave a voicemail. For a clinic, that's not an inconvenience — it's a new patient worth $900–1,500 walking to the competitor down the street.

Healthcare also raised the bar in a way I cared about. Shortcuts that might be fine for a generic answering bot aren't acceptable when the caller is a patient. So ZeroMiss was designed privacy-first from the start: the AI discloses itself on every call, keeps no audio by default, never trains on clinic data, stores data at rest in Canada, and never — under any circumstance — gives medical advice. Not because a regulator forced it, but because anything less felt wrong.

When you email support, I answer. When you ask for a change to your AI's script, I ship it that week. Small is the whole point.