Frequently Asked Questions

Yes — Jane clinics are exactly who we built this for. Jane doesn't offer a public API, so no AI tool can write bookings into your Jane schedule directly (anyone claiming otherwise is overselling). Instead, ZeroMiss captures a complete structured booking request from every call — patient name, service, practitioner preference, callback number, preferred times — and your front desk confirms it in Jane in under 30 seconds. If you use Google Calendar or Cal.com, ZeroMiss can book directly.

Here's the honest answer: there is no such thing as a 'PIPEDA certification' or 'PHIPA certification' a vendor can hold, so we won't claim one. What we do: ZeroMiss is designed around PIPEDA, Ontario's PHIPA and BC's PIPA from day one — the AI discloses itself, collects only what a booking needs, never asks for health card numbers, retains no audio by default (transcribe-and-discard), never trains on your clinic's data, and stores data at rest in Canada. We're also upfront that real-time call media may transit US infrastructure, and we document that for your Privacy Impact Assessment. A DPA and PIA support package is included with every clinic.

Every call opens with a clear disclosure, something like: 'Hi, you've reached [Your Clinic]. I'm the clinic's AI assistant — I can help you book an appointment or answer questions, and I can connect you to the team or take a message anytime.' Callers can say 'human' or 'voicemail' at any point and the AI immediately complies. No tricks, no pretending to be a person.

The AI screens every call for urgency. If a caller describes emergency symptoms, it immediately advises them to call 911 and can transfer to your on-call protocol. It never attempts to assess, diagnose or give medical advice — clinical matters always go to a human.

No — and we don't want it to. ZeroMiss is built for the calls your team can't take: after hours, weekends, lunch rushes, and the overflow that hits while they're checking patients in. Your front desk stays in control of the schedule; the AI just makes sure no call goes to voicemail.

About a week for most clinics. We do a 20-minute intake to collect your services, rates and FAQ sheet, build your AI, and you test-call it until you're happy. Then you forward your line — you keep your existing number.

English and French, with additional languages including Mandarin, Cantonese, Punjabi and Spanish available — useful for clinics serving diverse Canadian communities. Tell us what your patients speak at onboarding.

Two simple CAD plans: $199/month for After-Hours & Overflow, $299/month for Full-Time coverage, with custom pricing for multi-location clinics. $0 setup, no long-term contract, and a 30-day performance guarantee on live calls — if it doesn't capture bookings you would have missed, you don't pay. The first 10 founding clinics get $149/month.

It takes a message — it never guesses. The AI answers only from a knowledge sheet you approve word-for-word (services, rates, direct billing, parking, policies). Anything outside that sheet, it tells the caller your team will follow up, and your front desk gets the message with full context.

Data at rest stays in Canada — we use Google Vertex AI in the Montréal and Toronto regions, with Canadian telephony through Telnyx's Vancouver point of presence. By default we keep no audio at all: calls are transcribed and the audio is discarded. We're honest that real-time media can transit US infrastructure during a live call, and we document every subprocessor so your privacy paperwork is complete.

Never. It books appointments, answers approved practical questions (hours, rates, direct billing, parking) and routes everything clinical to your team. Emergency indicators trigger an immediate 911 recommendation.

Always. Saying 'human' transfers the call to your designated line; saying 'voicemail' drops them to voicemail. The AI also transfers proactively when a caller sounds distressed or hits one of your escalation triggers — with context handed off, not lost.

No. Your calls, your knowledge sheet and your patients' information are never used to train models — ours or anyone else's. Your data exists to run your reception, nothing more.

You get a daily summary email of every call: who called, what they wanted, what was captured, and anything that needs follow-up. Urgent items are flagged to you immediately, not at end of day.

Yes — plans are month-to-month with no long-term contracts. And if something goes wrong, you're emailing the Vancouver engineer who built the system, not a ticket queue.