Straight answers for clinic owners — including the ones other vendors dodge.
Yes — Jane clinics are exactly who we built this for. Jane doesn't offer a public API, so no AI tool can write bookings into your Jane schedule directly (anyone claiming otherwise is overselling). Instead, ZeroMiss captures a complete structured booking request from every call — patient name, service, practitioner preference, callback number, preferred times — and your front desk confirms it in Jane in under 30 seconds. If you use Google Calendar or Cal.com, ZeroMiss can book directly.
Here's the honest answer: there is no such thing as a 'PIPEDA certification' or 'PHIPA certification' a vendor can hold, so we won't claim one. What we do: ZeroMiss is designed around PIPEDA, Ontario's PHIPA and BC's PIPA from day one — the AI discloses itself, collects only what a booking needs, never asks for health card numbers, retains no audio by default (transcribe-and-discard), never trains on your clinic's data, and stores data at rest in Canada. We're also upfront that real-time call media may transit US infrastructure, and we document that for your Privacy Impact Assessment. A DPA and PIA support package is included with every clinic.
Every call opens with a short, plain disclosure — something like: 'Thanks for calling [Your Clinic] — this is their AI assistant. How can I help, booking or a quick question?' Kept short on purpose, so callers actually hear it instead of tuning out a long script. Ask for a human or voicemail at any point and the AI complies immediately — no tricks, no pretending to be a person.
The AI screens every call for urgency. If a caller describes emergency symptoms, it immediately advises them to call 911 and can transfer to your on-call protocol. It never attempts to assess, diagnose or give medical advice — clinical matters always go to a human.
No — and we don't want it to. ZeroMiss is built for the calls your team can't take: after hours, weekends, lunch rushes, and the overflow that hits while they're checking patients in. Your front desk stays in control of the schedule; the AI just makes sure no call goes to voicemail.
About a week for most clinics. We do a 20-minute intake to collect your services, rates and FAQ sheet, build your AI, and you test-call it until you're happy. Then you forward your line — you keep your existing number.
English and French, with additional languages including Mandarin, Cantonese, Punjabi and Spanish available — useful for clinics serving diverse Canadian communities. Tell us what your patients speak at onboarding.
Two simple CAD plans: $199/month for After-Hours & Overflow, $299/month for Full-Time coverage, with custom pricing for multi-location clinics. $0 setup, no long-term contract, and a 30-day performance guarantee on live calls — if it doesn't capture bookings you would have missed, you don't pay. The first 10 founding clinics get $149/month.
It takes a message — it never guesses. The AI answers only from a knowledge sheet you approve word-for-word (services, rates, direct billing, parking, policies). Anything outside that sheet, it tells the caller your team will follow up, and your front desk gets the message with full context.
Data at rest stays in Canada — our AI infrastructure runs in Montréal and Toronto regions, with Canadian telephony routed through a Vancouver point of presence. By default we keep no audio at all: calls are transcribed and the audio is discarded. We're honest that real-time media can transit US infrastructure during a live call, and we document every subprocessor's role and location (without publishing vendor names, to protect our architecture) so your privacy paperwork is complete.
Never. It books appointments, answers approved practical questions (hours, rates, direct billing, parking) and routes everything clinical to your team. Emergency indicators trigger an immediate 911 recommendation.
Always. Saying 'human' transfers the call to your designated line; saying 'voicemail' drops them to voicemail. The AI also transfers proactively when a caller sounds distressed or hits one of your escalation triggers — with context handed off, not lost.
No. Your calls, your knowledge sheet and your patients' information are never used to train models — ours or anyone else's. Your data exists to run your reception, nothing more.
You get a daily summary email of every call: who called, what they wanted, what was captured, and anything that needs follow-up. Urgent items are flagged to you immediately, not at end of day.
Yes — plans are month-to-month with no long-term contracts. And if something goes wrong, you're emailing the small Vancouver team who built the system, not a ticket queue.
Both get answered immediately, in one ring — a cloud-based AI receptionist handles each call as its own independent session, not a single line one caller has to wait behind another for. Typical clinic call volumes, even in bursts, are well within what that architecture is built to absorb.
It's designed to fail safe, not fail silent: a technical interruption falls back to your voicemail or a backup number you set, rather than dead air or a dropped call. No phone system is failure-proof — what matters is that the fallback lands somewhere your team monitors.
Yes. zeromiss.ca is our only domain — we don't operate under any other extension of this name. If you find the ZeroMiss name used elsewhere describing a different product, country or currency, it isn't us and isn't affiliated with us.
No. An IVR routes calls through a fixed menu tree — press or say a number and it plays a recording or transfers you. An AI receptionist understands a full sentence, answers unscripted questions from a clinic-approved knowledge sheet, and captures a structured booking request. If a caller never has to press a number, it's not an IVR.
Those are broader umbrella terms for any real-time conversational AI on a phone line — they can be built for sales, support, or reception. ZeroMiss is specifically an AI voice/phone agent configured and scoped to do reception: answer, book, inform, and escalate for a clinic.
Google Voice is a free number with voicemail transcription — it doesn't answer the call or talk to the caller. ZeroMiss answers live, every time, captures a structured booking request, and answers clinic-approved questions. They solve different problems: a business number vs. actually handling the call.
Still have questions?
Ask us directly — every question gets a real answer from the people who built the system.