Short answer: yes. ZeroMiss's core product is inbound reception — answering your clinic's phone and capturing bookings, 24/7. But the same real-time voice infrastructure that powers inbound calls can place outbound ones too, which means recall and reactivation calling — "it's been 8 weeks since your last visit, want to rebook?" — is something we build for clinics that want it. It's not a self-serve toggle yet; it's a real capability we set up with you.
Two Related Jobs, One Voice Engine
Inbound Reception (the core product, ready today)
The phone rings, ZeroMiss answers instantly, captures a structured booking request or answers an approved FAQ, and hands your team a clean request to confirm. Every clinic gets this out of the box.
Outbound Recall / Reactivation Calling (built on request)
Same underlying voice technology, pointed the other direction: the AI calls patients who haven't rebooked within a window you set, delivers the message naturally, and captures whether they want to rebook — handing your team a ready request just like an inbound call would. It's genuinely useful for recurring-care practices (massage, RMT, chiropractic, physio maintenance), and we scope it per clinic rather than selling it as an off-the-shelf checkbox, since every clinic's recall list and messaging is different.
Where This Stands Today
Outbound calling isn't a feature you flip on in a settings page yet — it's something we build together with a clinic that wants it, using the same voice infrastructure as inbound. If recall calling is what would actually move the needle for your practice, tell us directly and we'll scope it with you rather than have you guess whether it's available.
What This Looks Like in Practice
- You set the trigger: weeks since last visit, a specific treatment plan gap, or a cancelled appointment that was never rebooked.
- The AI calls and delivers the message naturally — not a robocall blast, a real conversation that can answer "when's your next opening" on the spot.
- Interested patients get captured and handed to your team the same way an inbound booking request is, ready to confirm.
- It pairs with inbound waitlist capture — cancelled slots get filled from both directions instead of sitting empty.
Is This a Fit for a Multidisciplinary Clinic?
Often, yes. A practice with an acupuncturist and a few RMTs typically has real recurring-care patterns — exactly the kind of patient list where a well-timed recall call earns its keep. Inbound reception covers every practitioner's services and rates from day one; outbound recall gets scoped alongside it once we know what "overdue" actually means for your patient mix.
Frequently Asked Questions
Can ZeroMiss text patients instead of calling them?
Booking confirmations and staff notifications go by SMS today. Outbound recall texting can be scoped alongside outbound calling — ask us and we'll walk through what fits your patients best.
Does ZeroMiss need to integrate with our patient management system to know who's overdue?
We work with whatever list your clinic can export — full PMS integration isn't required to get started, though it makes ongoing recall campaigns easier to automate over time.
Is outbound calling included in the standard pricing?
Inbound reception is priced per interaction, at a fixed monthly price, or to a structure you bring. Outbound recall calling is scoped and quoted separately since it's built per clinic — talk to us directly for pricing once we understand your recall volume and goals.
How is this different from a generic robocall or SMS blast service?
It's a real conversational call, not a pre-recorded broadcast — the AI can answer questions, offer available times, and hand back a structured booking request instead of just delivering a one-way message.
Bottom Line
ZeroMiss answers and books inbound out of the box, and can call your patients to rebook them too — built for your clinic specifically rather than sold as a generic add-on. If recall calling is what you actually need, say so up front and we'll scope it with you.