AI Receptionist for Family Medicine Clinics

Real EMR Booking, Results & Refill Calls Routed to Staff, Built for PHIPA

Common Challenges

Phones Ring From 8:30

Morning lines fill with appointment requests, results questions and refills, and patients give up on hold.

Staff Doing Two Jobs

The front desk checks patients in while the phone keeps ringing behind them.

Privacy Review Burden

As custodian, you need written answers on where patient information goes before any AI touches your phone.

The ZeroMiss Solution

ZeroMiss answers every call, books real appointments in your EMR after the patient confirms in a secure chat, and passes everything clinical to your team: results, refills, referrals and forms become callback requests, worrying concerns go to staff at once, and emergencies are told to call 911.

Direct booking, moves and cancellations in Juno EMR and OSCAR; never reads charts
Results, refills, referrals and forms become callback requests, with no medical details collected
Never asks for health card numbers, dates of birth or symptoms by voice
Agent under PHIPA with a signed compliance package; transcripts deleted after 30 days
Callers can ask for a person at any time and are put through

Seamless Integration

Juno EMR and OSCAR: direct booking. Accuro, TELUS PS Suite, Med Access, CHR, OSCAR Pro and others: requests mode, where bookings and changes land in your dashboard for staff.

Every call
Answered 24/7

Industry FAQs

No. ZeroMiss never reads charts or results. A results call becomes a callback request for your staff, and a patient worried about a result after a treatment is sent to your team as an urgent concern.
Yes for Juno EMR and OSCAR: it reads live openings, matches the patient by name and date of birth in a secure chat, and books when they tap Confirm. Other EMRs run in requests mode.
No vendor can be PHIPA certified. ZeroMiss acts as your agent under PHIPA and documents every control in a PHIPA Compliance Package signed with its services agreement: storage in Canada, no call recording, 30-day deletion, no AI training, an access log and breach notice within 72 hours.
Not for Ontario PHIPA clinics: outreach features are off in PHIPA mode. It answers inbound calls, texts and chats.

Ready to Transform Your Practice?