AI Receptionist for Specialist & Referral Clinics

Referral Questions, Follow-Ups and Rescheduling Without the Phone Tag

Common Challenges

Referral Status Calls

Patients and family doctors' offices call to ask whether a referral arrived, again and again.

Rescheduling Churn

Moving a specialist appointment means phone tag, and empty slots go unfilled.

Rules Only Staff Know

New patients need a referral; follow-ups have their own rules.

The ZeroMiss Solution

ZeroMiss follows your booking rules, books and moves follow-ups in your EMR after the patient confirms, turns referral and results questions into callback requests for staff, and puts callers through when they ask for a person.

Follows your rules, such as referral-only new patients

Follow-up booking, moves and cancellations in Juno EMR or OSCAR

Referral and results questions become callback requests

A stranger and a wrong date of birth get the same answer, so no one can probe your patient list

Agent under PHIPA for Ontario clinics

Seamless Integration

Juno EMR and OSCAR: direct booking. Accuro, TELUS PS Suite and others: requests mode.

Every call

Answered 24/7

Industry FAQs

No. It doesn't read your EMR's referral records. It takes a callback request so your staff can confirm.

It follows the booking rules you set. If new patients need a referral, it explains that and takes a request instead of booking.