AI Receptionist for Mental Health & Counselling Practices

Discreet Intake Calls, Booking and Clear Crisis Handling

Common Challenges

Calls During Sessions

Clinicians can't pick up mid-session, and a first call often takes courage to make.

Sensitive by Default

Even the fact that someone called a mental health practice is private.

Crisis Calls

A small share of callers need urgent help, and the response has to be immediate and clear.

The ZeroMiss Solution

ZeroMiss answers warmly, books or takes a callback request without asking what the caller is going through, keeps every text free of health details, and tells anyone in danger to call 911. Your practice can add its own crisis wording, such as the 9-8-8 Suicide Crisis Helpline.

Never asks about symptoms or history; booking needs only what booking needs

Texts carry only a link, never the reason for the call

Emergencies told to call 911; your own crisis wording can be added

Transcripts encrypted with your practice's own key and deleted after 30 days

Callers can ask for a person at any time

Seamless Integration

Jane App: open times and Jane's own booking link. Juno EMR and OSCAR: direct booking. Other systems: requests mode.

Every call

Answered 24/7

Industry FAQs

No. It never asks about symptoms or history. If a caller shares something, it's kept in the encrypted transcript for 30 days and used for nothing else.

It tells anyone in immediate danger to call 911, and your practice can add its own crisis wording, for example the 9-8-8 Suicide Crisis Helpline. It never tries to counsel.

No. Call audio isn't stored anywhere; your team sees a written note, kept for 30 days.