Because naming a clinic sends its front desk a wave of test calls, and our job is to take calls off that desk, not add them. Our services agreement says we never name a clinic as a customer without its written consent. If you're evaluating ZeroMiss, you can still check everything: we'll arrange a private reference call with a current clinic, you can test the assistant with made-up patients before any real patient reaches it, and every commitment we make is in writing.
What happens when a vendor publishes clinic names
A logo wall or a doctor's testimonial looks like proof. For the clinic, it often means people calling just to hear the AI: other clinic owners, other vendors, the curious. Each of those calls ties up a line that a patient needed, and if the AI hands off to staff, it ties up a person too. A clinic that hired an AI receptionist to quiet its phones shouldn't have to pay for its vendor's marketing in extra calls.
There's a privacy side as well. A clinic's choice of vendors is its own business, and its patients didn't sign up to be part of anyone's case study.
If you're comparing vendors, please don't test an AI receptionist by calling a named clinic. Ask the vendor for a test line or a reference call instead. The clinic's patients are waiting on that line.
How you can verify ZeroMiss instead
| You want to know | How to check |
|---|---|
| Does it work for a clinic like mine? | A private reference call with a current clinic, arranged by us with that clinic's consent |
| How does it sound? | Recorded sample calls on our homepage, and a demo on request |
| Will it handle my services, my rules, my EMR? | Your own test environment with made-up patients, before any real patient reaches it and before you pay |
| How does it handle results, refills and emergencies? | Try each scenario on the test line; see our call-by-call rules |
| What happens to patient information? | The PHIPA Compliance Package: every control and how to verify it, every provider with its agreement |
| What is it doing once we're live? | Your dashboard: every call, request and billable interaction, and an access log of every view |
Privacy reviews, ready to go
Ontario clinics get our PHIPA Compliance Package, which includes the data flows, controls, providers and the material for a privacy impact assessment, signed as a schedule to our services agreement. For clinics in British Columbia (PIPA) and Alberta (Health Information Act), we prepare PIA templates on request.
Frequently Asked Questions
Can I speak to a clinic that uses ZeroMiss?
Yes. Ask us and we'll arrange a private call with a current clinic, with its consent. We never share a clinic's contact details without it.
Would you ever publish a clinic's name?
Only with its written consent, and only if it wants to be named.
What should I ask other vendors about their results?
Ask for numbers with dates and definitions (answered, booked, transferred, couldn't handle), whether the clinic still uses the service today, and for a reference call arranged by the vendor.
Bottom Line
We protect our clinics the same way we protect their patients: by default. You can verify all of it privately, before you commit.