Yes. ZeroMiss Reply is an AI front desk for a clinic's texts and website chat. When a patient texts your number or taps "Text us" on your site, it replies with a private, single-use link. In that secure chat it answers from your approved content with sources, offers times that are really open, and gets the patient booked: directly in Juno EMR, or one tap to that time on Jane App. Your staff can watch every conversation live and take over at any point.
What patients actually text a clinic about
- "Do you have anything Thursday after work?"
- "How much is an initial assessment, and do you direct bill?"
- "Is there parking?"
- "I need to move my appointment."
Most arrive when the front desk is with a patient or the clinic is closed. Reply answers each in seconds, any hour, and passes anything clinical or urgent to your team.
What makes it different from a website chatbot
- Grounded, with sources. Answers come from your website and the policies you approve. No source, no answer.
- Real availability. It reads your actual schedule and searches ahead or across practitioners when the day asked for is full.
- It finishes the job. Not "call us to book": an appointment in your EMR after the patient confirms, or the exact time on your Jane page.
- Private by design. Names and birth dates go into secure fields the AI never sees. Chats delete after 30 days, and every staff view is logged.
- Your team in the loop. A live dashboard of every conversation, with one-click takeover.
One number, two channels: the same clinic number your patients already call. Calls go to the ZeroMiss voice receptionist and texts go to Reply, so nobody has to learn a new number.
Frequently Asked Questions
Why doesn't it just reply by SMS?
Text messages aren't a private channel: they're not end-to-end encrypted and stay on the phone indefinitely. A secure link keeps health details out of SMS while still letting patients start with a text.
Will it make things up?
It answers only from the content your clinic approved, shows where each answer came from, and offers your team when it doesn't have a source. It doesn't give medical advice.
Is it the same product as the AI phone receptionist?
It's the text side of the same system. Calls go to the ZeroMiss voice receptionist, texts go to ZeroMiss Reply, and both finish bookings in the same secure chat.
Bottom Line
Patients text clinics as often as they call. An AI can answer those messages well if it's grounded in your content, connected to your real schedule, private by design and supervised by your team. That's what ZeroMiss Reply is built to do.